FAQs

What are various payment modes to make payments?

You can pay through online Credit Card payments (We accept Masters, Visa, Diners, Amex cards), you may as well opt to make payments through Paypal or any of the accepted payments modes as stipulated by our billing department 

What payment schedules are acceptable at 1Uphost?

We accept quarterly, six-monthly (special cases) and yearly payments. The minimum payment term is quarterly. The client may wish to choose longer-term contract. If such request is to be made please contact billing@1uphost.com. Our billing department would be glad to assist you through the process.

Do you allow reseller hosting?

Yes indeed we do, you can click on the reseller link at the top of the page and find out details of the various options from there itself. If you still have query or have some custom requirement write us at sales@1uphost.com and we would reply you with the complete solution for your need.

Do you provide high-end solution?

Yes, we do. Most of our clients are mission critical clients and the need of robust solution for them is of prime importance, we take due care to provide them comprehensive solutions; be it small brochure hosting or consulting on complicated application hosting for high end hardware and technology needs.

Do you accept payment in Indian Rupees?

Yes, we do.

Do you offer human support round the clock?

Yes, we do. We do believe that technological advancements had made it tough for hosting companies to compete and automation and cost reduction is the ultimate solution. Though we are equally aware that nothing is better and most reliable in terms of understanding the needs of customer. You would always find a human voice behind the emergency contact numbers to listen and to solve your issues.

We are automating our systems for efficiency and not to remove the very human support from the back-end. Our client needs the best of both worlds and they would get it always.

How long does it take to setup an account?

Once your order is confirmed by billing the order is processed within same day.

Can I resell accounts instead of purchasing a reseller account?

Yes, of course. In fact, we welcome if the reseller is willing to sell our individual accounts. The reseller would get the profits as mentioned in reseller segment. All you need is to keep a track of your customer and we bill you at reduced prices the moment you sell your first resold account.

This is another way of making money while keeping your costs and responsibilities to minimum.

Do you offer support documentation to refer to?

Yes, we have maintained a comprehensive database and keep updating it as and when required. You can refer to it and we are sure more than 80% of your queries would be responded there. We prefer if our customers visit this area for first hand troubleshooting. Of course we are always there to back you up with our support.

Do you offer mail solutions as well?

Yes, just refer to our SmartMail section and you would find the very solution for your every kind of mailing needs. If you wish us to manage your hosting as well (recommended) you can avail the benefits of our SmartMail hosting special offer as well.